Refund policy

To complete a return, please download and fill out the returns form below, then send it back to us along with the items you would like to return. Once we receive your parcel, we will process your request as quickly as possible.

You can always contact us for any return question at customerorders@clivemark.co.uk.

Download Returns Form

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Any items returned without paperwork or claimed within seven days will be put back into stock or destroyed/Recycled if faulty.